As a parent I have delights at every turn. OK, maybe they are sometimes days apart, but other times they are more often, and most of them relate to my son. I was 44 when I adopted him as an infant: the blessings and delights have been going strong for almost 10 years!
A recent delight occurred when we were in Walt Disney World in December. We had to stretch the truth about our son’s age, but we knew no harm would be done, we were just hoping for him to have the American Idol Experience in Hollywood Studios. He had been in 2 different choruses and seemed to be terrific at carrying a note. Only 1 parent could go in, and I was that lucky person. In what I thought took perfect courage, my son belted out Billionaire in front of a stranger in her office at the park. She gave him some helpful comments and sent us on our way. He was so happy to have achieved this goal, to be able to audition for American Idol! He has the button to prove that he went through with the process, and this dad could not have been more delighted to witness the whole experience and to see how happy it made my son!
This brings me to how “delighted” we are whenever we have to call GEICO, our insurance company. When we leased our first car 9 plus years ago I asked my friend, who had always owned a car, where I should get my insurance from. He suggested GEICO and we went with his suggestion. We did end up having an accident at some point, nothing major, and I was not thrilled to call my insurance carrier, but knew I had to. They came by to see the car within 24 hours. And, they couldn’t have been nicer or more helpful, the amount of work I had to do with my car’s service department was so minimal I was actually surprised, and of course relieved. I have been a very happy and satisfied customer ever since.
Fast forward to almost 2 months ago. We were completing our 4th new car lease and the salesman had to call our insurer, GEICO. And this is why I jumped at the opportunity to write this article: I had to get on the phone with customer service as well, so they could verify who we were, and I actually had a chat with the customer service rep! She was from their local Long Island office. I knew to ask as I remembered from the return envelopes that that was where their headquarters were. This GEICO customer service representative could not have been more cheerful and helpful, my car salesman had to finally ask me for the phone back as we were chatting too long!. I have already acknowledged on one of their surveys how great this experience and rep were, I believe it is just as important to celebrate good workers as it is to complain when business is not handled well. Their customer service automatically creates an incredibly smooth process for this type of insurance transfer, and it was an extra to have such a friendly representative to deal with for my part of the conversation. The fact that GEICO’s employee was local also makes me feel better then when I talk to customer service folks overseas, I would just rather have the money stay in America! This is my real life experience from our new car lease in early January, you can check with my spouse who had to listen to me chatting with our GEICO rep!
Here’s their little delight video for you to enjoy!
And again, I jumped at this opportunity to write about the insurance company that I have used for almost 10 years. They do a superb job, I eventually moved all my insurance coverage to them, not just my car insurance. The several times I have spoken to their customer service department over the years has been a great experience, I kid you not, the cheerfulness of their staff gets me every time! Hence the 10 years I have been with GEICO!
Please “like” my friends at GEICO and know that I have been a loyal customer and am happy to continue as one!
For more information please check out GEICO.com and also follow them on Twitter!
Disclosure: “This blog post is part of a paid SocialMoms and GEICO blogging program. The opinions and ideas expressed here are my own. To read more posts on this topic, click here.”
Love the comments on great service. I have had just the opposite with Verizon Fios! Our Cable/phone/internet is all hooked up to one power device so when that goes out it wipes out our connection to the world. In Sept it happened on a Thursday night-Verizon claimed “Could not fix till Tuesday” When Hurricane Sandy wandered through NJ -we were out again-even after everyone else had TV/phone/internet. Took a few more days to repair. On Super Bowl Sunday weekend -the device again would not work.I was told Tuesday-my husband said NO-They will be here sooner-rolling my eyes after a Verizon supervisor told my husband, he set up a SUNDAY appointment-all day-uuugghh another day wasted-At 4 PM that day, I called to see where they were ,only to be told -what -you have no appointment-I want to get an email address that says I HATE VERIZON. Thank God someone gives good service!
I have wondered if Geico was any good.